De-Escalation Training
In today's diverse digital age, in-person interaction of difficult customers can become a challenge. Increasing trends towards virtual, computer-based training, does not provide your staff with the tenable skills to successfully de-escalate a situation and resolve issues that threaten your company objectives. We create and facilitate de-escalation training, that is customizable, scalable, and in-person that will pinpoint responses to industry specific challenges that will elevate your employees’ response to a range of difficult situations.
De-Escalation training instructors have trained in techniques from top industry leaders:
DHS Federal Law Enforcement Training Center
State and Military Law Enforcement Academies
Department of Defense/ War
Department of Homeland Security
Department of State
Crisis Prevention Institute
A.V.A.D.E.